Returns & Refunds

How do I return merchandise?

Email to receive a return authorization number. Please return the merchandise within 30 days. Items purchased from Ipacknow cannot be returned more than 30 days after delivery, refunds for these items are not allowed after that time. No Exceptions. In addition, all returned items must be in unopened and arrive in unused condition to be accepted. All items returned to Ipacknow must be clearly marked with the return authorization number provided to you by customer service. Items returned without a return authorization number will be denied for refund. No Exceptions. Please do not write on the items being returned as this will result in denial of refund as the item will become unsellable.

Note:  Returning Merchandise with Return Authorization Number - There is a 20% restocking fee.

Refusing Shipments/Orders without Return Authorization Number - There is a 20% restocking fee.

Claims - Shortage or Damaged Merchandise and Lost in Transit Orders

Items that should be forwarded to Claims:

  • Defective Product
  • Missing or Lost Items
  • Damaged Products/Shipments
  • Return Authorizations

All claims for shortages or damaged material must be made within 48 hours of delivery. No Exceptions. All shipments, to be claimed as damaged, must be signed for as Damaged Product. No Exceptions. Customers requesting replacement orders for damaged or lost in transit orders may be responsible for the original order and the replacement order should a claim be denied by the carrier and/or the original shipment is delivered. All customers that choose to ship products from Ipacknow utilizing their own Common Carrier Account are responsible to contact their respective carriers in order to file for damage or shortage claims. Ipacknow is not responsible for any damage or shortage claims when products are not shipped on a Ipacknow Carrier Account. Customer-specific Carrier Accounts will not provide information for 3rd parties to unauthorized personnel.

Please email with shortages, damages & lost orders. Please provide order # or PO#, item(s) shorted/damaged, qty shorted/damaged and pictures of damages.